Privacy policy

Tulsi Gems and Jewells (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (“the Site”).

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser, IP address, time zone, and cookies installed on your device
  • Pages or products you view
  • Search terms or referring websites
  • How you interact with the Site

We collect this using:

  • Cookies
  • Log files
  • Web beacons, tags, and pixels

Information You Provide to Us

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing & shipping address
  • Phone number
  • Email address
  • Payment information (processed securely via payment gateway)
  • Order details and customization requests

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide custom-designed bridal sets and handcrafted wedding collections
  • Communicate order updates and customer service responses
  • Arrange shipping and global export services
  • Screen orders for fraud or risk
  • Improve our website and customer experience
  • Send promotional offers (only if you opt-in)
  • Sharing Your Personal Information

We share your information with trusted third parties to operate our business, such as:

  • Shopify – to power our online store
  • Payment gateways – to securely process transactions
  • Shipping and logistics partners – to deliver your orders
  • Analytics providers – to improve website performance

These providers only use your information to perform services on our behalf. We may also share information to comply with applicable laws, regulations, or legal requests.

Cookies & Tracking Technologies

We use cookies to:

  • Keep items in your cart
  • Enable secure checkout
  • Understand customer behavior
  • Improve marketing and website performance

You may disable cookies in your browser settings, but some features of the Site may not function properly.

Data Retention

We retain your order information for our records unless and until you request deletion, subject to legal and tax obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access personal data we hold about you
  • Request correction or updates
  • Request deletion of your data
  • Withdraw consent to marketing communications
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details below.

Data Security

We implement appropriate technical and organizational safeguards to protect your information, including:

  • Secure SSL encryption
  • Trusted payment gateways
  • Restricted internal access to personal data

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

International Customers

As we offer global export services, your information may be transferred and processed outside your country. By using our services, you consent to this transfer.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

Contact Us

For questions, requests, or concerns about this Privacy Policy, please contact:

Tulsi Gems and Jewells

  • Address: 1st Floor, Office No. 101 1410, Tarachand Nayab Ki Gali, Behind LBM Hotel, Partaniyon Ka Rasta, Jaipur – 302003, Rajasthan, India
  • Phone: +91 97846 18124
  • Email: tulsigemsjewells@gmail.com