Shipping policy

Thank you for shopping with Tulsi Gems and Jewells. We are committed to delivering your handcrafted jewelry safely and efficiently. Please review our shipping policy below for complete details.

ORDER PROCESSING TIME

All orders are processed within 2–5 business days after payment confirmation.

  • Custom-designed bridal sets
  • Made-to-order pieces
  • Bulk or wholesale orders

Processing may take 7–15 business days, depending on craftsmanship requirements. These pieces are carefully handcrafted to ensure premium quality and detailing.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

SHIPPING TIME

Estimated delivery timelines after dispatch:

  • Within India: 3–7 business days
  • International Orders (Global Export): 7–15 business days (may vary by destination)

Delivery timelines are estimates and may be affected by courier operations, customs clearance, or unforeseen delays.

SHIPPING CHARGES

Shipping charges (if applicable) will be calculated and displayed at checkout.

International orders may be subject to:

  • Import duties
  • Customs taxes
  • Local handling fees

These charges are the responsibility of the customer and are determined by the destination country.

CASH ON DELIVERY (COD)

Cash on Delivery (COD) may not be available for certain products, locations, custom orders, or high-value purchases.

We reserve the right to disable COD at our discretion to ensure secure transactions.

ORDER TRACKING

Once your order is shipped, you will receive a confirmation message/email with tracking details so you can monitor your shipment in real time.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

We are not liable for delays or losses caused by:

  • Incorrect address details
  • Failed delivery attempts
  • Unavailable recipient

Re-shipping charges may apply in such cases.

DELAYS & FORCE MAJEURE

Tulsi Gems and Jewells is not responsible for delays caused by:

  • Courier or logistics partners
  • Weather conditions or natural events
  • Customs clearance procedures
  • Government restrictions or unforeseen circumstances

We will make reasonable efforts to keep you informed in case of significant delays.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or is lost in transit:

  • Notify us within 48 hours of delivery (for damage claims).
  • Provide photos of the packaging and product.

We will coordinate with the shipping partner to resolve the issue and arrange a replacement or suitable solution where applicable.

INTERNATIONAL SHIPPING NOTE

For global shipments, customs inspections may occasionally delay delivery. Tulsi Gems and Jewells has no control over these procedures but will assist customers with documentation if required.

Contact Us

For questions, requests, or concerns about this Privacy Policy, please contact:

Tulsi Gems and Jewells
  • Address: 1st Floor, Office No. 101 1410, Tarachand Nayab Ki Gali, Behind LBM Hotel, Partaniyon Ka Rasta, Jaipur – 302003, Rajasthan, India
  • Phone: +91 97846 18124
  • Email: tulsigemsjewells@gmail.com